Learning platforms · eLearning · Project delivery

Dulitha Ratnapala

I help organisations run better learning platforms, and get people using them.

I've spent almost six years in software and learning technology, most of it at a small Melbourne eLearning studio that works with government, education and corporate clients. I manage platform projects with vendors and partners, administer learning management systems, build courses in Articulate Storyline and Rise, and do the data work that shows whether it's all working.

See my work About me LinkedIn

My case studies, 2022 to now

Each bar is a case study. Hover or focus one for its title.

  1. CS-09 A 4-module office induction for a transport department Mar 2022 – Jan 2025 Finished Main focus: Learning design and eLearning.
  2. CS-06 17 quarterly reports in a row, now under a day each Q3 2022 – present Ongoing Main focus: Data and reporting.
  3. CS-08 A 2026 law update and a 50-title Go1 catalogue Aug 2022 – present (law update Jul – Aug 2026) Ongoing Main focus: Learning design and eLearning.
  4. CS-11 End-to-end school council eLearning for a department Dec 2022 – Jun 2025 Finished Main focus: Learning design and eLearning.
  5. CS-10 Two compliance courses for the Go1 marketplace Jan 2023 – May 2024 Finished Main focus: Learning design and eLearning.
  6. CS-02 Producing an 8-module cultural safety eLearning program Jul 2024 – May 2025 Finished Main focus: Learning design and eLearning.
  7. CS-01 Moving a 3,800+ user training portal to Moodle 5.0 Aug 2025 – present Ongoing Main focus: LMS administration.
  8. CS-07 Four small tools that filled gaps around an LMS 2026 Ongoing Main focus: LMS administration.
  9. CS-04 Rebuilding two governance tools for school councils May 2026 – present Ongoing Main focus: Business analysis.
  10. CS-03 Tracing 826 mismatched LMS records to one cause Jun 2026 – Sep 2026 Finished Main focus: Data and reporting.
  11. CS-05 Fixing a training portal's 26 system emails Jun 2026 – Oct 2026 Finished Main focus: Change and adoption.
  • Learning design and eLearning
  • Data and reporting
  • LMS administration
  • Business analysis
  • Change and adoption

What I do

Selected work

All 11 case studies

By the numbers

How I close a release item

A 60-second scenario based on how I run releases. Choose what you'd do, then try two quick questions.

The situation

The vendor's release note says item #214, a broken help link, is done. What do you do?

  • Close the item. The vendor has confirmed it.

    Not yet. A vendor's “done” tells you the change has been released. It doesn't yet tell you it works for users. Close it now and it may come back as a reopened item.

  • Check it on staging, then close it.

    Closer. Staging shows the fix works on a test copy of the site. But the live site can differ in settings or data, so an item can pass on staging and still fail on live.

  • Check it on staging and on live, save evidence of each check, then close it.

    That's how I do it. The item closes only when it passes on both sites, with a screenshot or download saved against its number. That keeps conversations about status short and factual.

Knowledge check

Question 1 of 2: An item passes on staging but fails on live. What happens to it?

Answer: Reopen it, with evidence from both checks. It goes back to the vendor with a screenshot from each site.

Question 2 of 2: What should be saved before an item is closed?

Answer: A screenshot or download from each check. Evidence from each check is what lets the item close.

Completion badge: Release check complete

How I work

  1. One shared record

    Requirements, a permissions matrix and a numbered tracker that the client, the partner and the vendor all work from.

  2. Checked on live, with evidence

    Nothing closes until it passes on staging and on live, with a screenshot or download to show for it.

  3. Small gaps filled without waiting

    Small tools and in-place fixes, so routine needs don't queue behind the main build.

  4. Figures I can stand behind

    Record-level reconciliations and checks before any number goes out.

Get in touch

The best way to reach me is by email or LinkedIn.

Email
dulitham@outlook.com

Based in Sydney, Australia

Sydney
Map of Australia with a pin on Sydney.

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